Packets have been the gold commonplace for monitoring and evaluation of community techniques for years. In immediately’s altering panorama, community topologies now have expanded to incorporate cloud-based companies which are accessed from distant workplaces and customers, making community evaluation difficult.
As a Wireshark Teacher and Packet Analyst for over ten years, I’m a real believer within the worth that packet-level knowledge can present to community and operations groups for troubleshooting community and app issues. That’s one of many causes I like Wireshark and the VIAVI end-user expertise (EUE) scoring. Watch the video to see the worth.
However instances are altering…cloud-based apps and distant customers imply that packet-level monitoring stays needed however is now not ample by itself for full visibility. That’s as a result of site visitors flows straight from the end-user to the cloud, as an alternative of by means of our networks the place we will seize it. To deal with this visibility hole, the VIAVI Observer platform has launched lively monitoring for measuring community and utility response time. It’s designed for evaluation of functions the place we can’t get packet-level entry.
How is that this achieved? By taking the EUE scoring I demonstrated within the video and including lively testing to the equation. Till now, EUE scoring was restricted to on-prem apps the place we had direct packet-level visibility. With lively test-based EUE, we will now measure community, consumer, server, and utility delays for functions which are hosted within the cloud, even for distant customers.
For instance, if a distant person accessing a SaaS app all of a sudden begins experiencing points, IT groups can shortly deploy an lively agent to analyze. Moreover, ongoing testing could be carried out to proactively detect SaaS service degradation earlier than the customers complain. Observer helps IT groups to keep up peak hybrid IT community efficiency and shortly troubleshoot points. Quicker troubleshooting helps any enterprise hold not simply customers pleased however productive. And it permits clients to essentially perceive the efficiency of key functions and the place they should focus to make sure that the purchasers, staff, and companions are having the expertise in response and high quality that they want/deserve.
Try these Observer demos for extra data.
