Prospects affected by a ransomware assault on Rackspace’s Hosted Trade E-mail have skilled service outages and a compelled transition to Microsoft 365 — and have broadly expressed outrage about an general lack of transparency from the corporate concerning the breach.
However Rackspace’s newest e mail to them, supplied to Darkish Studying by a reader, tries to place a optimistic spin on the corporate’s response.
“As , on Friday, December 2, 2022, Rackspace skilled a ransomware incident in its Hosted Trade E-mail enterprise, a managed e mail resolution supplied to small and medium companies,” the Rackspace e mail to clients mentioned. “As a result of swift motion on the Firm’s half in disconnecting its community and following its incident response plans, industry-leading international cybersecurity agency CrowdStrike has confirmed the incident was rapidly contained and restricted solely to the Hosted Trade E-mail enterprise.”
It then invitations them to attend a webinar on Tuesday hosted by a panel of Rackspace management, together with its CISO Ed Pawlowski, for added info and a possibility to ask questions.
“This was an incident with restricted impression,” in accordance with the e-mail — a declare that clients are begging to vary on. Customers have already filed swimsuit towards Rackspace for negligence and have complained bitterly a few lack of buyer assist with the transition to Microsoft 365, an absence of entry to their information, and restricted communications with the corporate.
