Cisco issued discipline notices this week outlining what has apparently develop into a persistent concern: failed Ethernet connections as a consequence of a related Webex system being moved round an excessive amount of by pulling on its Ethernet cable.
The product concerned is the Cisco Webex Room Navigator, a small touchscreen system that mixes on-screen, controls, sensors and a power-over-Ethernet port used as a controller for Webex conferencing gadgets and scheduling convention areas.
The issue, as the sphere discover describes, is that “the Ethernet port may fail when the Cisco Room Navigator is pulled throughout the desk by the Ethernet cable steadily over a interval of a number of months.”
The result’s error messages comparable to “Ready for community connection: The system didn’t obtain an IP handle. Please examine your community settings.” Or a spinning “Connecting to room system.”
The issue was so unhealthy Cisco really redesigned the port and the Room Navigator’s foot stand.
“As a way to enhance the Ethernet cable reduction, Cisco has launched a brand new foot stand. Prospects are inspired to interchange their authentic foot stand with this new improved cable reduction model,” Cisco wrote. “The outlet for the Ethernet cable has been moved barely in direction of the center of the stand. When you’ve got the brand new redesigned foot stand model, no additional motion is required. When you’ve got the unique model, the place the opening is all the way in which to the sting of the stand, then Cisco encourages you to interchange it with the brand new redesigned foot stand model.”
As a way to get a substitute foot stand a sure kind, discovered right here on the backside of the discover, should be crammed out for every separate “Ship to Tackle,” Cisco said. The Improve Order Reference Quantity ought to be distinctive for every kind, Cisco wrote.
In a second discipline discover Cisco famous that if the Ethernet port really breaks or pops out of the system, clients must change the entire system. Cisco offers a device to confirm whether or not a tool is affected by this concern. As a way to examine the system, enter the system’s serial quantity within the Serial Quantity Validation Instrument.
Copyright © 2023 IDG Communications, Inc.
